What is the process for filing a complaint against a broker with the OACIQ?

The correct answer is that a complaint can be filed in writing to the syndic with details of the alleged misconduct. This process is designed to ensure that all complaints are documented formally, allowing for a thorough investigation into the broker's actions. By requiring specific details about the alleged misconduct, the OACIQ can evaluate the credibility and context of the complaint, and if necessary, take appropriate disciplinary actions.

Filing a complaint in writing also provides a clear record that can be referenced throughout the investigation. It is essential for the integrity and fairness of the process that the syndic has comprehensive information about the complaint to carry out an objective review.

The other options do not align with the established procedures for lodging complaints against brokers. Complaints cannot be made verbally to any employee, as this would lack the formality and documentation needed for a proper investigation. Additionally, complaints do not need to follow a formal hearing or be submitted anonymously, as the process emphasizes accountability and the potential need for follow-up communication regarding the complaint.